Privacy Policy

LTC Magic is operated by Ben Tomlin trading as LTC Magic, 31 Downton Road, Salisbury, Wiltshire SP2 8AS, United Kingdom. This Privacy Policy explains how we handle personal data when you visit the website, buy a licence, activate the app, use support or interact with our licensing services. You can contact us at support@ltcmagic.com.

This policy does not cover third-party websites, payment pages, or services that have their own privacy notices.

Audio files are never uploaded. The core audio workflow runs locally on your Mac, and your audio files, waveforms, LTC data, XML/FCPXML files and generated timeline or CSV outputs are not sent to our licensing service.

Licensing requests send a pseudonymous Keychain device identifier, your Mac’s sharing name and your licence key. We may also receive personal data related to purchase, activation, support and security, but we do not use your production media for training, profiling, advertising or analytics.

The personal data we collect depends on how you use LTC Magic. We aim to collect only what we need to deliver the product, maintain licensing, prevent abuse, provide support, and meet legal obligations.

• Checkout data: email address, customer name if provided, purchase reference, product, price, currency, payment status, refund status, and Stripe checkout identifiers.
• Licence data: licence key, product entitlement, activation count, activation status, activation and deactivation timestamps, and machine identifiers used for licence enforcement.
• Support data: name, email address, subject, message content, and any screenshots, files or diagnostic details you choose to send us.
• Technical and security data: IP address, request metadata, logs, audit events, and security signals needed to run, debug and protect the service.
• Account and admin data: login details and administrative records where applicable to internal operators.

We use personal data for the purposes below. Depending on your location, our lawful bases may include performance of a contract, legitimate interests, legal obligations, and consent where required.

• To process purchases, fulfil orders, issue licences, send transactional emails, and provide receipts or order support.
• To activate, validate, deactivate and reset licences within the permitted activation limits.
• To respond to support requests and troubleshoot checkout, activation, update, or product issues.
• To secure the website, admin tools, APIs, update feeds, and licensing infrastructure.
• To maintain records needed for accounting, tax, fraud prevention, chargeback handling, and compliance.
• To improve documentation, support processes, and product reliability based on aggregated operational patterns.

Payments are handled by Stripe. We do not store full card numbers or card security codes on our servers. Stripe may process payment details, billing information, fraud signals, and transaction records under its own terms and privacy notices.

We store checkout references and order metadata so we can fulfil purchases, handle refunds, resend licence emails and reconcile payment events.

We share personal data only where needed to operate LTC Magic, comply with law, protect rights, or complete a transaction you requested.

• Payment processors, including Stripe, for checkout, fraud prevention, payment confirmation, and refunds.
• Email and hosting providers for transactional email, support communication, website hosting, logs, backups, and service delivery.
• Professional advisers where necessary for accounting, tax, legal, security, or compliance support.
• Authorities or third parties where required by law, legal process, fraud prevention, or to protect the rights, safety, and security of users or our service.

We keep personal data only for as long as needed for the purposes described in this policy. Exact periods can vary depending on legal, tax, accounting, support, security, and operational needs.

• Order, licence and refund records are generally kept while your licence is active and for a reasonable period afterwards for accounting, fraud prevention and support.
• Activation records are kept while needed to enforce activation limits, support deactivations and audit licence changes.
• Support messages are kept while needed to resolve your request and maintain service history.
• Security and server logs are kept for limited operational periods unless longer retention is needed to investigate abuse, fraud, or security incidents.

Our service providers may process personal data in countries other than your own. Where transfer safeguards are required, we rely on appropriate mechanisms such as adequacy decisions, standard contractual clauses, provider data-processing terms, or other lawful safeguards.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also have the right to complain to your local data protection authority.

To make a privacy request, contact support@ltcmagic.com. We may need to verify your identity before acting on a request, especially where the request relates to licence, order or support records.

The website and licensing portal may use essential cookies or similar storage for security, sessions, authentication, CSRF protection, checkout continuity, and basic service operation.

We do not currently describe any behavioural advertising cookies in this policy. If we add analytics or marketing cookies later, we will update this policy and provide any consent controls required by law.

LTC Magic is a professional audio post-production tool and is not directed to children. We do not knowingly collect personal data from children.

We may update this Privacy Policy when the product, service providers, legal requirements, or data practices change. The "last modified" date shows when the current version took effect.

Questions or requests about privacy can be sent to support@ltcmagic.com.