Refund Policy

1. The 14-day money-back guarantee

Refunds are handled by Ben Tomlin trading as LTC Magic, 31 Downton Road, Salisbury, Wiltshire SP2 8AS, United Kingdom, the operator of LTC Magic.

Try LTC Magic free for 14 days before you buy. If you buy and it is not right for your workflow, you can request a full refund within 14 days of your initial purchase. This is a money-back guarantee: one refund per customer. It does not affect your statutory rights.

2. Refund process

Contact support@ltcmagic.com with your order number and the email address used at checkout. We will confirm eligibility, then deactivate the licence key and clear its activations. Refunds are returned to the original payment method; your bank may take several working days to show the credit.

3. Exceptions

Refunds are intended for first-time purchasers. We may decline a refund where we reasonably believe there is licence key abuse, payment fraud, chargeback fraud, or repeated refund requests for the same licence.

4. Your statutory rights

This policy is in addition to your statutory rights. If you are a consumer in the UK or EEA, you may have additional rights, including rights relating to faulty digital content. Contact support@ltcmagic.com if you believe the software is faulty.