Contact Support

If you are stuck, contact support with enough detail for someone to reproduce or understand the issue quickly.

Helpful information includes:

1. LTC Magic version.
2. Operating system and version.
3. License or trial status.
4. Source file type.
5. Project frame rate.
6. Whether the workflow uses drop frame timecode.
7. A short description of what you expected.
8. A short description of what happened instead.
9. Any validation report or error message.

For media-related problems, a short sample is much more useful than a full project. If the material is confidential, describe the issue first and support can advise what to send.